FREQUENTLY ASKED QUESTIONS (FAQ)

Access and delivery

Humanitarian access can change rapidly. Crossings may close, supplies may be delayed or denied entry, and healthcare facilities may have limited capacity. PCRF’s teams assess needs, available resources and delivery options as conditions evolve. Depending on the circumstances, we provide assistance through our teams and local partners, procure available supplies, support functioning health services, and prepare assistance for delivery when access permits.

Yes. PCRF has a longstanding operational presence in Gaza and continues to support medical and humanitarian services through its teams and partners. The nature and volume of assistance vary with access, security, available supplies and service capacity. Our program updates describe activities and results for the periods they cover.

PCRF’s regional operations are headquartered in the West Bank and led by teams working across Gaza, the West Bank and neighboring countries. Staff work with clinicians, hospitals and community partners to identify needs and priorities. Program and funding decisions follow delegated management authority, approved budgets, donor restrictions and organizational controls, under Board oversight.

We assess medical urgency, vulnerability, the scale of need, available services, humanitarian access and implementation capacity. Priorities are reviewed as circumstances change. Unrestricted donations are particularly valuable because they allow PCRF to respond to changing needs within its mission and approved plans.

There is no single timeline. Locally available emergency assistance may be implemented relatively quickly, while specialized treatment, procurement, infrastructure work and cross-border medical care can require longer preparation. Donor restrictions, clinical requirements, access and financial controls also affect timing. A donation received, a payment made and assistance delivered are distinct stages; we report them accordingly.

PCRF uses program records, beneficiary and patient documentation where appropriate, delivery confirmations, partner reporting, financial reconciliation and monitoring procedures suited to the activity and operating environment. Where direct verification is constrained, teams use other documented monitoring approaches and identify limitations rather than treating all forms of verification as equivalent.

Partner and supplier engagements are subject to applicable review, procurement, approval, documentation and monitoring procedures. The nature of the checks depends on the engagement and its risks. Emergency conditions may require documented exceptions under applicable procedures, followed by appropriate review.

We coordinate with healthcare providers, relevant authorities, UN agencies and other humanitarian organizations where appropriate to identify needs, arrange referrals, align assistance and reduce duplication. PCRF remains responsible for the activities and resources under its own management.

Donations, spending and financial transparency

Donations increased sharply during a period of exceptional humanitarian need, while access restrictions, disrupted healthcare services and medical evacuation barriers constrained implementation. Contributions received in one financial year are not necessarily expended in that same year. PCRF subsequently expanded program delivery. For accurate comparisons, donors should distinguish consolidated expenses reported in audited financial statements and Form 990 from regional program deployment figures, which may use a different reporting basis.

Net assets represent the value of an organization's assets after deducting its liabilities at a particular reporting date. They do not represent cash immediately available for spending. PCRF's resources support both current humanitarian needs and longer-term commitments to Palestinian children's healthcare and well-being. For detailed financial information, including revenue, expenditure and year-end balances, please refer to our "published financial statements" and "annual reports".

Responsible humanitarian delivery depends on medical need, access, procurement, qualified personnel, implementation capacity, monitoring and financial controls. Some programs also involve multi-year treatment or support. PCRF aims to deploy resources effectively while respecting donor restrictions and maintaining the capacity to meet approved obligations and future needs.

Gaza has accounted for the largest share of PCRF’s recent regional program delivery. PCRF also supports care for children from Gaza in other countries, as well as programs in the West Bank and elsewhere in the region. We distinguish expenditure incurred inside Gaza from care delivered outside Gaza for Gaza patients, and identify the reporting period and accounting basis when presenting geographic totals.

Donor-restricted funds must be used in accordance with the donor’s applicable restrictions. Unrestricted funds can support eligible organizational priorities. Board-designated funds are unrestricted resources that the Board has earmarked for a particular purpose; such designations are not the same as donor restrictions. The relevant financial reporting should distinguish these categories.

Designated contributions are recorded and administered in accordance with the applicable fund terms. Program and Finance review expenditures through established authorization and accounting procedures. PCRF’s independent financial statement audit provides external assurance within the scope of that audit; it does not constitute separate verification of every individual donation.

PCRF reviews the original donor terms, the status of the project and the options permitted by the applicable restrictions. Depending on those terms and circumstances, the next step may involve continuing to hold the funds, consulting the donor or pursuing an authorized alternative. A delay does not automatically permit a donation to be used for an unrelated purpose.

Contributions are recorded by the receiving PCRF entity and applicable fund or designation. Approved program needs are then supported through authorized procurement, payments, transfers or other established mechanisms, subject to financial controls and relevant legal requirements. The route varies by activity and jurisdiction; a donation is not necessarily transferred as an identical individual payment to a field office.

Delivering medical and humanitarian assistance requires clinical care and supplies as well as program coordination, logistics, safeguarding, monitoring, technology, compliance and financial oversight. PCRF also incurs administration and fundraising costs. Its annual financial filings provide information on the allocation of expenses across program services, management and fundraising.

PCRF maintains a designated Zakat Fund. Donors intending to give Zakat should select the Zakat giving option so their contribution can be recorded and administered under the fund’s established criteria.

PCRF publishes financial and program information, including annual reports and available IRS Form 990 filings, through its official website. These documents describe completed reporting periods and therefore do not reflect every subsequent operational change. Donors can also review current program updates or contact the donor team about a particular contribution.

The Board provides governance oversight, including budget approval and review of financial performance. Management is responsible for financial operations and internal controls. PCRF undergoes an annual independent financial statement audit and meets applicable reporting obligations in the jurisdictions where it operates.

Medical care and long-term recovery

A child’s recovery may involve repeated surgery, rehabilitation, replacement prosthetics, medication or psychosocial support over several years. Children who have lost caregivers may also need sustained assistance. PCRF considers these continuing needs in program and financial planning while balancing them with urgent needs and available resources. The scope and duration of support depend on the relevant program and individual circumstances.

Depending on the case, care may be provided by local clinicians and hospitals, visiting specialist teams or receiving hospitals abroad. PCRF helps organize, coordinate or fund appropriate care according to clinical need, available services and access.

Cases are assessed with relevant medical professionals and local entities to determine whether required care is available locally and whether treatment abroad is appropriate. The Treatment Abroad team may then seek acceptance from a receiving hospital and coordinate feasible next steps. Medical need, hospital capacity, travel authorization and access all affect whether treatment abroad can proceed.

Depending on the child’s condition and the program, further care may include clinical follow-up, additional procedures, rehabilitation, prosthetics, medication or referral to another service. PCRF works with care providers and families to coordinate support within the program’s scope and the access available.

Children need functioning healthcare services now, even in unstable conditions. PCRF assesses opportunities to equip, rehabilitate and strengthen healthcare capacity based on need, feasibility, available resources and operational risks. These investments can expand access to care locally and reduce reliance on referrals elsewhere.

Trust, accountability and contact

PCRF tracks services and assistance delivered, including relevant measures such as patients treated, procedures performed, supplies distributed and families supported. Where feasible, monitoring also considers quality and outcomes. Activity counts, unique beneficiaries and longer-term health outcomes are different measures and should not be presented interchangeably.

Eligibility depends on the specific program and may consider clinical assessment, medical need, vulnerability and other established criteria. Access, provider capacity and funding conditions may also affect whether assistance can be provided. PCRF’s objective is to apply program criteria fairly and consistently.

The safest starting point is PCRF’s official website, pcrf.net, and fundraising channels it confirms. Unauthorized pages may misuse PCRF’s name or imagery. If you are uncertain about a campaign, contact PCRF through its official website before donating.

PCRF’s communications are guided by safeguarding, privacy and consent requirements. Decisions about sharing a child’s story or image should take account of dignity, the child’s welfare and the possible consequences of public exposure. Questions or concerns about a specific communication can be raised through PCRF’s official channels.

PCRF uses internal controls such as delegated approval authority, separation of duties, procurement documentation, relevant due diligence, financial review and independent audit. Conflict-of-interest and reporting procedures provide additional safeguards. Concerns are assessed under the applicable organizational policies.

Please contact PCRF through pcrf.net with questions about donations, receipts, designated funds, programs or suspected misuse of PCRF’s name. Questions requiring specialist review can be directed to the appropriate team.